App Support

Our mobile apps support recent versions of iOS and Android. The minimum supported version is listed on each app's store page. Web apps work in the latest versions of Chrome, Safari, Firefox and Edge.

Some features require an account so your data can sync across devices. Where possible, core features are available without signing in.

Tap “Forgot password” on the sign-in screen and follow the link we email you. If you signed in with Apple or Google, use that same method again.

Make sure you have the latest version of the app and your device OS, then restart your device. If the problem continues, reinstall the app (sign in first so your data is synced) and email us with your device model and OS version.

Check your internet connection, confirm you are signed in to the same account on each device, and pull to refresh. Sync can take a few moments after a change.

Check that notifications are enabled for the app in your device settings and within the app's own settings, and that Focus / Do Not Disturb is not blocking them.

iPhone/iPad: Settings → your name → Subscriptions → select the app → Cancel Subscription.
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel.
Deleting the app does not cancel a subscription. See Refunds & Subscriptions.

Open the app's settings or paywall screen and tap “Restore Purchases” while signed in to the same Apple ID or Google account used to purchase.

Purchases made through the App Store or Google Play are processed by Apple or Google, who handle refunds. See our refund guide.

You can delete your account in the app (Settings → Account → Delete Account) or by request. See Delete Account.

Email [email protected] with the subject “Data Request” from the email address linked to your account.